Help center
Find your next step, from an initial inquiry to delivery. Customer orders and employee email use separate sign-in services.
How do I start an inquiry or custom project?
Tell us your use case, the problem to solve, quantity or scale, budget range, timeline, and contact details. You can ask before choosing a configuration. Do not upload passwords, keys, or material you are not authorized to share.
Send project requirementsHow do I choose a box, workstation, or private Agent?
Start with your tasks, data volume, model size, and deployment environment before comparing NVIDIA and AMD hardware. Boxes and workstations host the software; the Agent is a customizable software and service offering. Confirm compatibility, performance, and the delivery scope for your project.
Compare products and usesWhere can I check orders, payments, and shipping?
Open the equipment store and sign in with the account used to purchase. Payment methods, currency, taxes, and shipping coverage are shown at checkout and in the confirmed order. For problems, contact support with your order number. Do not send card details or payment passwords in chat.
Contact and supportWhat if the AI advisor is slow or uncertain?
Ask one specific question and avoid sending the same request repeatedly. AI answers can be wrong and do not replace formal quotes, contracts, or medical, legal, or investment advice. Contact our business team for human confirmation of stock, delivery dates, and custom scope.
Contact and supportWho receives my submission, and how can I request deletion?
Confirmed submissions and contact details are used for business replies and internal follow-up. Unsubmitted full chats are not forwarded through lead notifications. See the privacy policy for retention and deletion requests. Share only what is needed for your inquiry.
Privacy policyHow are quotes, delivery, and support confirmed?
Use the formal quote, confirmed order, or contract to agree on configuration, software and hardware scope, acceptance criteria, taxes, shipping, lead time, warranty, and maintenance. Concept images and illustrative plans do not prove completed projects or guarantee performance or returns.
Terms of serviceWhere do employees sign in to email or get account help?
Employee email is separate from customer store accounts and is for authorized staff only. For a forgotten password, use account help at mail.xnaitech.com or contact your administrator. This website does not collect employee email passwords. Customers do not need an employee mailbox.
Employee email sign-inContact and supportWhat company operates this website?
The operator is Hangzhou Xinan Intelligence Technology Co., Ltd., focused on AI hardware and software engineering and project delivery. Bringing AI superintelligence into the physical world is a long-term mission, not a claim that current products have general superintelligence. See our company page for business and contact information.
About the company